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Delivery methods
personal collection at the Brno store
Free
personal collection at the Žďár store
Free
dispensing point Balíkovna
49 CZK
dispensing point Zásilkovna
49 CZK
Free shipping from 699 CZK

Frequently Asked Questions (FAQ)

How to shop at Erosstar?

  • How can I order?

    Erosstar offers ordering goods through the e-shop, by phone at our telephone number or directly in the stone shop.

    Ordering through the e-shop is easy, just choose the goods that interest you and put it in the cart. The basket will guide you through simple steps that will take care of a comfortable purchase.

    Creating an order is also possible over the phone. You need to prepare the product codes you want to order in advance. You will find them for each product and have the form of 6 digits in a row (eg 360018).

    If you want to see the store behind us, we will be happy to see you! A list of all Erosstar branches will help you find the nearest one. We recommend that you make a personal collection before you go to the store, prices may vary.

  • Do I have to register to buy?

    No registration required for purchase. But by registering, you will get several benefits that may come in handy. These include, for example, an overview of all your orders, including tracking their status.
  • Will the shipment be discreet?

    Discreet packaging is a matter of course at Erosstar. All our shipments are unmarked as coming from a sex shop or containing erotic goods. They are packed exclusively in opaque packaging.

    If you are more interested in how we pack our shipments, you can read more in our article.

  • What is the delivery time?

    Delivery time is 1-3 days (usually 2 days, or as agreed), for all types of goods.
  • Who will deliver the shipment to me?

    We cooperate with a number of carriers. All information about the modes of transport we offer can be found on the page Transport and payment.
  • How do I pay for my order?

    We accept many popular payment methods. It is possible to pay by card, bank transfer, but also cash on delivery.

    Most online payment methods are free with us!

  • Where can I pick up the goods?

    You can order the goods for collection from us at the store or also in the entire network of pickup places of our partners.
  • Is personal collection possible?

    Definitely yes, we will love to see you! Just choose a branch and wait for an email or text message that the order is ready for you.

 

Erotica - Everything you want to ask

  • Are all sex toys safe to use?

    All goods offered in our catalog are made of non-hazardous materials. Our offer is based on proven professional suppliers with a guarantee of quality origin.
  • Where can I read more about sex?

    Erosstar will inspire you to explore new things in the field of erotica. We bring you a constantly updated Sex Magazine full of inspiration, reviews, and tips for not only better sex.
  • Are you testing sex toys?

    Yes, we test! Reviews and articles about selected devices can be found in the Reviews section of our magazine.
  • Where can I find Erosstar?

    Erosstar will accompany you on your intimate adventures on most major networks. We regularly add new video tutorials and talk about erotic aids to YouTube. On Facebook and Instagram, you will always be in the picture of what is happening, and you will still laugh!

 

Complaints and returns?

  • Can I return erotic goods without giving reasons?

    Of course, yes, by the law can withdraw from the purchase contract within 14 days of delivery of the goods.

    All returned goods must be unused, undamaged and complete in their original packaging in order to be resold.

    For hygienic reasons, items with a damaged protective foil, packaging or hygienic seal cannot be returned or replaced. Underwear can only be sent unworn and clean, with the original, untorn and undamaged tag.

  • My toy stopped working, what should I do?

    Try one of these options before you send them to us.

    • Check the status of the inserted batteries and whether they are inserted correctly. For products with a built-in battery, recharge to full.
    • Some products can be locked by pressing or holding a certain key combination. In this case, it is good to examine the enclosed instructions.
    • Most products need to be turned on by holding down the button for at least 4-5 seconds.

    Non-functional goods can be claimed in accordance with the complaints procedure through our complaints and return form.

  • I received different things than the one ordered

    We apologize for the inconvenience. You can return the exchanged goods using the complaints and return form. After receiving the complaint, a new one will be sent immediately.
  • How can I make a complaint for a non-functional product?

    All goods in accordance with the complaint procedure can be claimed through the complaints and return form. The simple process will guide you through creating a complaint and help you send the shipment.

    Erosstar offers return free of charge using the Mail Order service. There is no need to add additional documents to the package. If you want to pack anything in the package, this is not a problem.

    If you decide to send the goods at your own expense, send the package to a more anonymous headquarters address: HEXATRADE COMPANY s.r.o. - Complaints Department, Cejl 34/91, Brno 60200.

    A new complaint can also be submitted at any of our branches.

    We try to resolve complaints as quickly as possible, to maximum customer satisfaction.

 

Products price

The price of the goods is stated including VAT and is valid only for the ordering system. The company reserves the right to print errors and price changes (prices in the catalog, not on the order) without prior notice.

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