Pack the product carefully, to prevent damage during transport. Include a cover letter describing the defect of the statement and proof of purchase of the product.

Send the package to:

HEXATRADE COMPANY s.r.o.
Complaints Department
Cejl 91
60200 Brno

The easiest way is to send the goods back to us via Zásilkovna.
Pack the product carefully, to prevent damage during transport. Include a cover letter describing the defect of the statement and proof of purchase of the product.

Take your package to the nearest branch Zásilkovna, we will send you a label and you can hand in the package free of charge.
list of branches Zásilkovna here

Take the product to the nearest branch ErosStar.cz, we will be happy to see you, don't forget the proof of purchase of the product.

contacts to establishments here