Raise claim

• Pack the product carefully, to prevent damage during transport. Include a cover letter describing the defect of the statement and proof of purchase of the product.
• Send the package to:
  
  HEXATRADE COMPANY s.r.o.
  Complaints Department
  Cejl 91
  60200 Brno

• The easiest way is to send the goods back to us via Zásilkovna.
  Pack the product carefully, to prevent damage during transport. Include a cover letter describing the defect of the statement and proof of purchase of the product.
• Take your package to the nearest branch Zásilkovna, we will send you a label and you can hand in the package free of charge.
  list of branches Zásilkovna here

• Take the product to the nearest branch ErosStar.cz, we will be happy to see you, don't forget the proof of purchase of the product.
• contacts to establishments here