Types of transport and prices

How does shipment

Frequently Asked Questions (FAQ)

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Delivery methods

personal collection at the Brno store Free
personal collection at the Žďár store Free
dispensing point Zásilkovna od 45 Kč
dispensing point Balíkovna od 49 Kč
Free shipping from 699 Kč

Raise claim

Contact

First and Last name / Company *

Your @ email *

Phone number *

Street and number *

Town/City *

Postcode *

Country/Region *

Select shipping method

I will send the goods to the complaints department
- Pack the product carefully, to prevent damage during transport. Include a cover letter describing the defect of the statement and proof of purchase of the product.
- Send the package to:
  HEXATRADE COMPANY s.r.o.
  Complaints Department
  Cejl 91
  60200 Brno
I will take the goods to the nearest branch Zásilkovna
- The easiest way is to send the goods back to us via Zásilkovna.
  Pack the product carefully, to prevent damage during transport. Include a cover letter describing the defect of the statement and proof of purchase of the product.
- Take your package to the nearest branch Zásilkovna, we will send you a label and you can hand in the package free of charge.
  list of branches Zásilkovna here
I will take the goods to the nearest branch ErosStar.cz
- Take the product to the nearest branch ErosStar.cz, Ww will be happy to see you, dont forget the proof of purchase of the product.
- contacts to establishments here

More informations

Title and type of product *

Order number *

Purchase date *

Claim reason - Fault description *

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