Is the size of the underwear wrong, or is the item too big? Whatever the reason, at Erosstar you can exchange unsuitable items within 14 days of receiving your order.
The exchange is free of charge, and we will send the replacement item to you at no cost. The only thing you may need to pay is any difference in price.
- Please write in the note which item you would like instead of the unsuitable one.
- After successfully completing the form, send the goods back to us.
- Once we receive the parcel, we will promptly send your selected item (if it is in stock).
Exchange conditions
For an exchange, do not open sealed goods. If any hygiene seal is damaged, we cannot accept such goods back from you. These seals include, among others, security stickers, sealed packaging, or goods in protective films.
- Erotic toys fall into a special category of goods. Strict requirements are placed on maintaining the highest level of hygiene.
- Underwear falls into the same category. Do not try it on against bare skin and do not cut off the attached labels/tags.
- Hosiery (including catsuits, bodystockings, and fishnet dresses) cannot be accepted back once tried on. This material stretches and does not return to its original condition.
The same conditions apply to goods you want to exchange as if you wanted to return them. The conditions are governed by the complaints procedure. Please read the section “Withdrawal from the Purchase Agreement” carefully, where the conditions are described in detail.
Thank you very much for your understanding.